Frequently Asked Questions

Yes, basic features are completely free. You can create an account, set up a profile, and start chatting with other users at no cost. We offer optional premium features for enhanced experience, but the core functionality is available to everyone without payment.

Safety is our top priority. We employ multiple layers of protection including automated content moderation, AI-powered detection of inappropriate behavior, and a dedicated human moderation team. Users can easily report concerns, and we investigate all reports promptly. We also enforce strict Community Guidelines and may ban users who violate our rules.

Absolutely! Stuttgart Chat is fully responsive and works perfectly on any mobile device. Simply visit our website in your phone's browser—no app download required. All features, including video chat and messaging, are optimized for mobile use.

We require a valid email address for account verification, but you can choose any display name you prefer. However, we encourage using a real or realistic name to foster authentic connections. Fake names or impersonation violate our terms of service.

You can report users directly from their profile or during a conversation using the "Report" button. Select the reason for your report and optionally provide additional details. Our moderation team reviews all reports within 24 hours and takes appropriate action, which may include warnings, temporary suspensions, or permanent bans.

No, video chat is completely optional. While we encourage face-to-face interaction for more personal connections, you can use Stuttgart Chat exclusively with text messaging if you prefer. You have full control over how you interact with others.

You can delete your account at any time through your account settings. Go to Settings > Account > Delete Account. Please note that account deletion is permanent—all your messages, matches, and profile data will be permanently removed. Alternatively, you can deactivate temporarily if you just want a break.

Your profile is visible to all registered users on the platform. However, you can control what information is displayed through your privacy settings. Personal details like email and exact location are never shown to other users.

Our Community Guidelines require respectful behavior, prohibit harassment and inappropriate content, ban fake profiles, and emphasize consent. Everyone must treat others with dignity. You can read the full guidelines here.

Our smart matching system connects you with users based on your preferences, interests, and location. You can adjust your matching criteria at any time. When you click "Start Chatting," we instantly find a compatible match for you. If you prefer random connections, that option is available too.

Yes! While our name highlights Stuttgart, our platform is available worldwide. You can meet people from any location. Many users enjoy connecting with people from different cities and countries to learn about new cultures and perspectives.

We take data security seriously. We use encryption for data transmission, store passwords securely, and never sell your personal information to third parties. Your data is only used as described in our Privacy Policy.